Shipping policy
Delivery areas
FRIMAIRE ships worldwide.
Pricing
France and Europe: Free shipping
International: €39
FRIMAIRE does not cover customs duties or additional taxes. Before placing an order, please check the applicable laws in your country.
Order processing times
All orders are prepared and dispatched within 1 to 2 working days of payment confirmation.
Delivery times
France: 3 to 5 days after shipment
International: 3 to 8 days after shipment
Handling of delays and lost parcels
In the event of a delay or loss of your parcel:
- Please contact our customer service team at bonjour@frimaireparis.com, stating your order number.
- We will file a claim with the carrier to locate the parcel or confirm its loss.
- If the parcel is declared lost, FRIMAIRE undertakes to refund the order or resend it as soon as possible.
Parcel tracking
Every order comes with a tracking number provided by the carrier (Colissimo or Mondial Relay), allowing the customer to track the delivery in real time.
Carrier’s liability
Goods are transported at the carrier’s risk from the moment they leave our warehouse. FRIMAIRE cannot be held liable for delays caused by events beyond its control (strikes, bad weather, carrier).